Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 988win ("988win," "we," "us," or "our") collects, uses, stores, and shares personal data about individuals ("you" or "User") who access or use the 988win online gaming platform at https://988win.biz, including all associated games, services, and features.

By registering an account with 988win or otherwise using the platform, you acknowledge that you have read and understood this Policy. This Policy applies to all users of the 988win platform, including Pakistani players accessing the service from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and any other location.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2. Information We Collect

988win collects personal data in the following categories:

2.1 Registration Data. When you create a 988win account, we collect: your full name, date of birth, Pakistani mobile number, email address (if provided), and chosen username and password (stored in hashed form).

2.2 Identity Verification (KYC) Data. For the purpose of verifying your identity and complying with applicable anti-money laundering obligations, we may collect: a copy of a government-issued identity document (such as a CNIC or passport), proof of address, and a selfie or photograph for identity confirmation.

2.3 Payment Data. We collect information necessary to process deposits and withdrawals, including your JazzCash or Easypaisa mobile wallet number, bank account details (for HBL, UBL, Meezan Bank, or Bank Alfalah transfers), and transaction history. We do not store full card numbers or full banking credentials on our servers.

2.4 Usage Data. We automatically collect data about how you interact with the 988win platform, including: IP address, device type and operating system, browser type and version, pages visited, game sessions played, bet history, and login timestamps.

2.5 Communications Data. If you contact 988win support via live chat or email, we retain records of those communications including the content of messages and any attachments.

2.6 Voluntary Data. Any additional information you choose to provide, for example in response to promotional surveys or feedback requests.

3. How We Use Your Information

988win uses collected personal data for the following purposes:

• Account Management: To create, maintain, and administer your 988win account, including processing your login and verifying your identity;
• Payment Processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT;
• Game Delivery: To provide access to slot games, live casino, cricket betting, fishing games, and Teen Patti on the platform;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and breaches of our Terms and Conditions;
• Regulatory Compliance: To fulfil our obligations under applicable anti-money laundering and know-your-customer requirements;
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling and, where appropriate, to apply account restrictions or reach out with responsible gaming resources;
• Customer Support: To respond to your queries, complaints, and technical issues;
• Platform Improvement: To analyse usage patterns and improve the functionality, game selection, and user experience of the 988win platform;
• Marketing Communications: To send you promotional offers, bonuses, and news about 988win, where you have not opted out of receiving such communications.

4. Legal Bases for Processing

988win processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to provide you with the services described in our Terms and Conditions, including account management, game access, and payment processing;
• Legal Obligation: Processing required to comply with applicable anti-money laundering, fraud prevention, and identity verification obligations;
• Legitimate Interests: Processing for the purposes of fraud detection, platform security, and improving the 988win service, where such interests are not overridden by your data protection rights;
• Consent: Where we rely on your consent for a specific processing activity (such as direct marketing), you may withdraw that consent at any time by contacting support at [email protected].

5. Cookies and Tracking Technologies

The 988win platform uses cookies and similar tracking technologies to enhance your experience and gather usage analytics. The categories of cookies used are:

• Strictly Necessary Cookies: Required for the platform to function, including session management and login state. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how users interact with the platform to help us identify areas for improvement. No personally identifiable data is transmitted via these cookies.
• Functional Cookies: Remember your preferences such as language settings or game lobby filters to personalise your experience.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 988win platform.

6. Sharing of Personal Data

988win does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties only to the extent necessary:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT network operators, solely for the purpose of processing your transactions;
• Identity Verification Providers: Third-party KYC and fraud detection services used to verify your identity and comply with anti-money laundering requirements;
• Game Software Providers: Licensed game developers who supply the slot, casino, and sports betting software integrated into the 988win platform. These providers may collect anonymised game session data;
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory direction, 988win may disclose personal data to law enforcement or governmental authorities;
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 988win's business, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

All third-party service providers engaged by 988win are contractually required to process personal data only for the specified purpose and to maintain appropriate security standards.

7. International Data Transfers

As an online platform, 988win may process or store personal data on servers located outside Pakistan. Where personal data is transferred internationally, 988win takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses with data processors. By using the 988win platform, you acknowledge and consent to such transfers as described in this Policy.

8. Data Retention

988win retains personal data for the following periods:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, to satisfy legal and regulatory obligations;
• Transaction Records: Retained for a minimum of five (5) years to comply with anti-money laundering record-keeping requirements;
• Support Communications: Retained for three (3) years from the date of the communication;
• Usage and Analytics Data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes;
• Marketing Consent Records: Retained for as long as you remain a 988win account holder, and for one (1) year following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

9. Security of Your Data

988win implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and our servers;
• Hashing of passwords – plaintext passwords are never stored;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Fraud monitoring systems that flag unusual account activity for review;
• Regular security assessments of the platform infrastructure.

Notwithstanding these measures, no internet transmission is entirely secure. You are responsible for maintaining the confidentiality of your 988win login credentials and for logging out from shared or public devices after each session.

10. Your Rights

As a 988win user, you have the following rights in respect of your personal data:

• Right of Access: You may request a copy of the personal data 988win holds about you;
• Right of Rectification: You may request correction of inaccurate or incomplete personal data;
• Right of Erasure: You may request deletion of your personal data, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances;
• Right to Object: You may object to processing based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact 988win support at [email protected] with the subject line "Data Rights Request." We will respond within thirty (30) days of receiving a valid request. We may request proof of identity before processing your request.

11. Children's Privacy

The 988win platform is strictly intended for users aged 18 years and above. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have inadvertently collected data from a person under 18, we will immediately close the relevant account and delete all associated personal data. If you believe a minor has created a 988win account, please contact us at [email protected] immediately.

12. Changes to This Privacy Policy

988win reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users via the platform or by email to the address on their account, at least seven (7) days before the changes take effect. The revised Policy will be posted at https://988win.biz/privacy-policy with an updated effective date. Continued use of the platform following the effective date of the revised Policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the 988win Data Support Team:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on the 988win platform

Please include your registered username or mobile number and describe the nature of your enquiry so that we may assist you as efficiently as possible.